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Business-to-business transactions are the lifeblood of every business services organisation. Companies must balance the competing demands of brand consistency, sales and customer loyalty, without compromising quality or execution. The solution to these challenges begins with your employees' confidence and knowledge in your products. When your product is people, your workforce's collective knowledge and skills become your most important competitive advantage.
That's why the best services organisations look to Cornerstone to successfully measure and manage talent to ensure that customer experiences, brands and employee knowledge remain consistent, connected and current.
In the business services industry, there are times when fulfillment of required competencies — such as service delivery — cannot be measured on a typical rating scale or as part of an annual review. Cornerstone’s innovative Observation Checklist feature lets you systematically assess and monitor employee skills and performance in the field while employees are doing their jobs.
Cornerstone's Observation Checklist guides you through assigning validators or verifiers to assess competence or successful completion of tasks as employees work in the field.